Shipping and Returns Policy

Shipping and delivery

All transactions on this website are in Australian dollars (AUD$).

Please note that we have different shipping times for blueberry plants and pest control products versus bare root trees and so you will not receive these product types together.

Shipping charge: All of our plants are shipped in specially designed boxes that hold one or two plants. The shipping rates are charged per box regardless of whether you order one or two plants.

Blueberry plants and pest control products are mailed via Australia Post; you can use a PO Box or physical address for delivery. Orders are generally processed and dispatched weekly on Mondays where possible. However, if at any time this is not possible you will be notified of any unreasonable delay. We use Australia Post Standard Parcel delivery rates. You can check your shipping rate in the online shop when you place your order. Please allow up to 7 working days for delivery.

All bareroot fruit tree orders are sent via independent couriers. Please allow 7-9 days for delivery, particularly if you are located in a remote area.  If you provide an email address you will be sent a tracking number. We dispatch tree orders in June, July and August (actual shipment dates vary each year and are advised on the website).  Please note that trees are dug by our nursery in bulk and it is not possible to select trees individually for a customer order.

Shipping destinations

We do not ship plants to NT, TAS and WA due to state plant quarantine restrictions. However, many of our plant varieties are available directly from retail stockists in TAS and WA, please refer to our stockists list for retailers closest to you.

Replacement and refund policy

We guarantee the quality of our plants. Please check your plants on arrival, we will replace or refund (if they cannot be replaced) any plants that are damaged on arrival. You need to let us know by email or phone as soon as possible, and supply photo evidence to us, via email. For bareroot trees, please contact us directly (P: 07 3491 9905 or E: info@gavinp11.sg-host.com) if your tree/s do not come out of dormancy within an expected timeframe (this will vary depending on the variety and your planting location).