Shipping, delivery, and returns policy
All transactions on this website are in Australian dollars (AUD$).
Shipping charge: All of our plants are shipped in specially designed boxes that hold one or two plants. The shipping rates are charged per box regardless of whether you order one or two plants.
Please use the tabs below to view details specific to our different products, destinations, and replacement/refund policy.
- Shipping - Blueberries, Figs, Pomegranates
- Tab
- Shipping - Pest Control
- Shipping destinations
- Replacement and Refund Policy
Blueberries, figs, and pomegranates are mailed via Australia Post and you can use a PO Box or physical address for delivery. These orders are shipped the following Monday after your order has been placed. In the instance that there is a public holiday on Monday in QLD/NSW/VIC, your order will be shipped on Tuesday.
If at any time this is not possible you will be notified of any unreasonable delay. We use Australia Post Standard Parcel delivery rates, which are included in the price of these plants.
Please allow up to 7 working days for delivery.
NOTE FROM AUSPOST:
From 5 October 2023, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If we’ve been unable to deliver, we’ll let these customers know via the Australia Post app, email or SMS.
Their first notification will let them know that we tried to deliver and the reason why it couldn’t be completed. The second notification will be sent once their item is ready to be collected from either a post office or nearby collection point.
Paper cards will still be left as usual for customers who don’t have a MyPost account.
For more information please visit the Auspost website and if in doubt, please contact your Auspost depot.
Pest control products are shipped as soon as possible by our team after your order has been placed.
Trap kits, netting, and DacGel are sent with AusPost tracking (or occasionally an independent courier for netting products).
Replacement pheromones are shipped in a standard envelope without tracking.
Please inform PlantNet® if you do not receive your order after 1 week of placing it, via email.
We do not ship plants to NT, TAS, SA and WA due to state plant quarantine restrictions.
Many of our plant varieties are available directly from retail stockists in TAS and WA, please refer to our stockists list for retailers closest to you.
Replacement and refund policy
We guarantee the quality of our plants. Please check your plants on arrival, we will replace or refund (if they cannot be replaced) any plants that are damaged on arrival. You need to let us know by email or phone as soon as possible, and supply photo evidence to us, via email.
Blueberries, Figs and Pomegranates are shipped every Monday from the previous week of orders. Customers are emailed Australia post tracking numbers on Mondays or Tuesdays.
Netting and trap orders are shipped every Monday- Wednesday from the previous weeks orders. Customers are emailed Australia post tracking numbers on Mondays or Tuesdays.
Find out what to expect from your fruit tree.
Find out what to expect from your purchase by visiting our video page to view our packaging. Browse our videos on ongoing plant care to give your new plants the best chance possible!